Last Updated: 1 December 2025

1. Introduction
Welcome to Direct Chef. By using our services, including our website, canteen management, catering, or any other services offered, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Services
Direct Chef provides fully-managed catering and canteen services, including:

• Daily meals and snacks
• Staff and kitchen management
• Stock control
• Menu planning
• Hygienic food preparation

All services are provided in accordance with applicable health and safety regulations.

3. Orders and Payments

• Orders must be confirmed through our official channels (website, email, or phone).
• Payment terms will be communicated prior to service delivery.
• Late payments may incur additional charges.
• Prices and services are subject to change without prior notice.

4. Cancellation and Refunds

• Cancellations must be communicated at least 24 hours prior to the scheduled service.
• Refunds are considered on a case-by-case basis.
• Any pre-prepared meals or non-refundable items may not be eligible for a refund.

5. User Responsibilities

• Clients must provide accurate and complete information for service delivery.
• Clients must comply with the health and safety guidelines provided by Direct Chef.
• Any misuse of services or site content may result in termination of service.

6. Intellectual Property

• All content, images, menus, and materials provided by Direct Chef are our intellectual property.
• Unauthorised copying, reproduction, or distribution is prohibited.

7. Liability

• Direct Chef strives to provide safe and high-quality services.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Clients must notify us immediately of any issues with services or meals.

8. Privacy

• Personal information collected will be used only for service delivery and communication.
• Refer to our Privacy Policy for detailed information on how we manage personal data.

9. Governing Law

• These Terms and Conditions are governed by the laws of South Africa.
• Any disputes will be resolved under the jurisdiction of South African courts.

10. Changes to Terms and Conditions

• Direct Chef reserves the right to update or modify these Terms and Conditions at any time.
• Continued use of our services after changes constitutes acceptance of the updated terms.

11. Contact Us
For questions regarding these Terms and Conditions, please contact us at:
Email: info@directchef.co.za
Phone: +27 81 824 4528
Address: 75 Cedar Rd, Chartwell, 2055