Last Updated: 1 December 2025

Direct Chef (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you provide directly, including:

• Name
• Email address
• Phone number
• Company or organisation name
• Delivery or service address
• Any information submitted through forms, enquiries, or quotes

1.2 Usage & Technical Data

Automatically collected when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages viewed
• Time spent on pages
• Cookies and tracking data (see our Cookie Policy)

1.3 Service Data

Information related to orders, catering requirements, canteen management inquiries, or event bookings.

2. How We Use Your Information

We use your information to:

• Provide and manage our catering and canteen services
• Respond to enquiries and provide quotes
• Process orders and bookings
• Improve our website and user experience
• Send important service updates or communication
• Maintain records for administrative and legal purposes

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information with:

• Trusted service providers involved in our operations (e.g., delivery partners, tech support)
• Legal authorities if required by law
• Third parties only when necessary to fulfill your request (never for marketing without consent)

All third parties are required to protect your information and comply with privacy laws.

4. Data Storage & Security

We use industry-standard security measures to protect your data against:

• Loss
• Misuse
• Unauthorised access
• Alteration or destruction

Personal data is stored only for as long as necessary to fulfill the purposes outlined in this policy.

5. Your Rights

You have the right to:

• Request access to your personal data
• Update or correct your information
• Request deletion of your data
• Withdraw consent where applicable
• Ask how your data is being used

To exercise these rights, contact us at:
info@directchef.co.za

6. Cookies

We use cookies to improve website functionality and user experience.
You may manage or disable cookies in your browser settings.
(See our short Cookie Policy for more details.)

7. Third-Party Links

Our website may link to external websites.
We are not responsible for their content or privacy practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will always be available on our website with the latest revision date indicated.

9. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact:

Email: info@directchef.co.za
Call us:  +27 81 824 4528

Direct Chef is committed to handling your information with the highest level of care and professionalism.